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This is a brand new website. Whilst we've tried our best to get rid of as many faults as possible, it is still possible that some remain. 

If you have found one, please tell us about it below so we can fix it straight away.

Copy and paste the web address of the faulty page (the text in the bar at the top of your browser when viewing the page) into the field labelled "Page URL". Describe the page in your own words below it, and then tell us about the problem you have experienced.  Please try to be as precise as possible, and tell us which web browser you are using i.e. Google Chrome, Firefox, Internet Explorer, etc...  Finally, we would appreciate it if you could give us your e-mail address so that we can e-mail you if we struggle to find the problem ourselves, though this isn't required.

TERMS AND CONDITIONS

Whilst every effort has been made to ensure that the information on this website is complete and correct, we cannot guarantee its accuracy nor that it remains fully up to date. We have tried to ensure the pictures and colours on the site closely match the actual product, but some colours may vary due to technical limitations. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to, and the use of this website, including without limitation any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill.

We recommend that all purchases are tested prior to bulk use. All descriptions and specifications given in any written or visual form or verbally are for general guidance only and no guarantee is implied. Information displayed on this website or in other printed matter published by Clay Cellar is not regarded to be authoritative or certified best practice and is given only as useful supplementary advice.

KILNS

Kiln manufacturers’ conditions apply in full, and no guarantee can be given on elements.

DELIVERIES

Delivery dates are given in good faith and every effort will be made to adhere to them. Clay Cellar will not be liable for any loss caused by delays. A guide to carriage charges is given in the price list for deliveries to customers’ premises and is subject to increases. Moving into position from the roadside is the responsibility of the customer, though if our driver should volunteer assistance we will not be liable for any consequent loss or damage. Please notify us immediately on 01892 722011 of any shortage or damage, which must be notified within 14 days. If a Clay Cellar error necessitates a return of goods, they will be replaced free of charge or refunded. We cannot refund items that have been custom ordered, items that have been used or are not in resaleable condition. We must be notified within 14 days of receipt of the goods of any intention to return an item. Goods will only be exchanged or replaced at our discretion, and unless faulty no return postage will be refunded.

Whilst every care is taken in the packaging of goods, liquids that are sent by post or carrier are transported at the customer’s own risk.

The purchaser should test prior to bulk use. No liability will be accepted for injury, loss, damage or expense of any kind arising out of or in connection with any materials, products or services supplied. The Buyer shall indemnify the Seller against any claim in respect of the goods by any third party.

PRICES

Our prices are ex works and are intended as a guide only. Invoicing will be at the price current when delivery is made and delivery and Value Added Tax are extra at the prevailing rate. Prices apply to mainland UK only excluding Scottish Highlands. For delivery charges to other areas, please call for a quotation 01892 722011.

CREDIT / ACCOUNT CUSTOMERS

All credit invoices must be paid within 30 days of the invoice date. All invoices remaining unpaid after 60 days will attract an administration fee of 5% per month until cleared.

PRIVACY POLICY

The Clay Cellar will collect and store personal data that you may volunteer during use of our services for example when placing an order or using our networking community. This may include names, addresses, telephone numbers, email addresses. This information will not be shared with third parties. The networking community is intended to enable members to promote themselves and their art or services, to educate and support anyone with queries or problems in relation to their use of clay and glaze.

By using this site you are agreeing to these terms and conditions.

This page will detail any community discounts available for the store.